TERMS OF SUPPLY

When placing an order with Wooden Horse, stockists are agreeing to our full Terms of Supply.

Full Terms of Supply

Summary Terms of Supply 

Payment

All invoices are proforma unless you are on an approved credit account. Proforma payments are due within 7 days and goods will be dispatched once full payment is received. 

Credit Accounts

Credit accounts can be applied for following first two orders. Contact accounts@woodenhorse.co.nz to request an application form. Trade references will be requested.

Lead Times for Delivery

Dispatch from warehouse for wholesale orders is estimated at 2 business days from the date of payment received. Courier delivery is usually 1-3 days. Bulk transport delivery may take up to 4 days non-local.

Wholesale Items Not in Stock

Items not in stock will be clearly labeled on the ordering site with the availability date. If ordered, these items will be placed on back order and the invoice due date will be the estimated stock arrival date. Arrival dates are estimates and are subject to change. 

Minimum Orders

Minimum opening orders for new stockists are $500.00 then following orders are $250.00 thereafter. Indent orders require minimum $500.00 spend and a 30% deposit payment.

Damaged Goods

Any goods damaged in transit must be kept in the original packaging and reported to Wooden Horse within 24 hours of receiving delivery. Deliveries that appear damaged on arrival should not be signed for. Claims will not be accepted otherwise. Images of damaged product and packaging are required for assessment.

Faulty Product

Reporting of faulty product must be communicated by email no later than 3 days from the date of receiving item. Product deemed to be faulty is subject to checking once returned to Wooden Horse.  Wooden Horse reserves the right to replace the item if stock available, or a credit will be issued to use against similar product.

If the product is not faulty per the manufacturer’s specifications, a 20% restocking fee and any resulting return charges will be deducted from the credit issued to the customer. Credit notes are valid for 12 months from the date of issue. No credit will be given on freight.

Returns (Wholesale only)

Requests for the return of non-faulty products must be made no later than 2 days from the date of receiving item and acceptance of a non-faulty return is strictly at the discretion of Wooden Horse. Customers returning non-faulty product will be responsible for freight to return the product. Products must be returned in original packaging with labels and in re-saleable condition. A credit note will be issued once product received and checked. All returns for non-faulty product are subject to a 20% restocking fee, no exceptions.

Non-faulty products ordered on indent (pre-orders) will not be accepted for return. It is the purchaser’s responsibility to check the product information provided. 

Variation or Imperfection to Stock

All products are quality checked. Variation or imperfection to stock occurs due to the character of the product (recycled or hand-made), from batch to batch, or improvement made by brand designer. This is not a manufacturing fault. Wooden Horse will not replace or credit in such cases. It is the purchaser’s responsibility to notify Wooden Horse if a feature is vital to a project.

Returns Procedure

Return instructions will be provided via e-mail. The product must be packaged and labelled appropriately, with SKU number enclosed. Courier delivery to Wooden Horse must be received within 7 days following notification.  Wooden Horse will not be responsible for lost or damaged return shipments and credits will not be issued for damaged return product. The customer is responsible for insuring all return shipments and can file a claim with their courier provider if the return shipment is damaged.

Contact us by email with any queries regarding our Terms of Supply accounts@woodenhorse.co.nz